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Innovation and adoption of mobile technology in public organizations: the IBGE case

Zanela Saccol, Amarolinda Iara da Costa, Manica, Adriana and Elaluf-Calderwood, Silvia (2011) Innovation and adoption of mobile technology in public organizations: the IBGE case. Rae Revista de Administracao de Empresas , 51 (1). pp. 72-83. ISSN 0034-7590

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Abstract

The use of Mobile and Wireless Information Technologies (MWIT) for provisioning public services by a government is a relatively recent phenomenon. This paper evaluates the results of MWIT adoption by IBGE (The Brazilian Institute of Geography and Statistics) through a case study. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data gathering in a census operation in Brazil. A set of challenges for a large scale application of MWIT required intensive work involving innovative working practices and service goals. The case reveals a set of outputs of this process, such as time and cost reductions in service provision, improved information quality, staff training and increased organizational effectiveness and agility.

Item Type: Article
Official URL: http://www.doaj.org/doaj?func=openurl&issn=0034759...
Additional Information: © 2011 RAE.
Library of Congress subject classification: H Social Sciences > HE Transportation and Communications
Sets: Departments > Mathematics
Departments > Management
Departments > Media and Communications
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 04 May 2012 09:32
URL: http://eprints.lse.ac.uk/43409/

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