Zanela Saccol, Amarolinda Iara da Costa, Manica, Adriana and Elaluf-Calderwood, Silvia (2011) Innovation and adoption of mobile technology in public organizations: the IBGE case. RAE revista de administracao de empresas , 51 (1). pp. 72-83. ISSN 0034-7590
Abstract
The use of Mobile and Wireless Information Technologies (MWIT) for provisioning public services by a government is a relatively recent phenomenon. This paper evaluates the results of MWIT adoption by IBGE (The Brazilian Institute of Geography and Statistics) through a case study. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data gathering in a census operation in Brazil. A set of challenges for a large scale application of MWIT required intensive work involving innovative working practices and service goals. The case reveals a set of outputs of this process, such as time and cost reductions in service provision, improved information quality, staff training and increased organizational effectiveness and agility.
| Item Type: | Article |
|---|---|
| Official URL: | http://www.doaj.org/doaj?func=openurl&issn=0034759... |
| Additional Information: | © 2011 RAE. |
| Uncontrolled Keywords: | census, information systems evaluation, IT adoption, mobile and wireless information technologies, organizational processes |
| Library of Congress subject classification: | H Social Sciences > HE Transportation and Communications |
| Sets: | Departments > Mathematics Departments > Management Departments > Media and Communications |
| Rights: | http://www.lse.ac.uk/library/rights/LSERO.htm |
| URL: | http://eprints.lse.ac.uk/43409/ |
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