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Achieving step-change in outsourcing maturity: toward collaborative innovation

Whitley, Edgar A. ORCID: 0000-0003-1779-0814 and Willcocks, Leslie P. ORCID: 0000-0003-2572-9554 (2011) Achieving step-change in outsourcing maturity: toward collaborative innovation. MIS Quarterly Executive, 10 (3). pp. 95-109. ISSN 1540-1960

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This article describes the collaborative innovation practices used by outsourcing clients and their suppliers, based on insights gained from 26 organizations with a mature sourcing capability drawn from Europe, the U.S., and Asia/Pacific. We present a collaborative innovation framework comprising the four practices (Leading, Contracting, Organizing, and Performing) that these client organizations have adopted to achieve the "step-change" in outsourcing maturity that is needed to make collaborative innovation a reality. Three cases of information technology (ITO) and business process (BPO) outsourcing arrangements are described to illustrate these practices. The article concludes with lessons that emerged from our multi-year study that can be used to achieve the step-change needed to move to collaborative innovation in outsourcing.

Item Type: Article
Official URL:
Additional Information: © 2011 University of Minnesota
Divisions: Management
Subjects: H Social Sciences > HC Economic History and Conditions
H Social Sciences > HD Industries. Land use. Labor
JEL classification: M - Business Administration and Business Economics; Marketing; Accounting > M5 - Personnel Economics > M55 - Labor Contracting Devices: Outsourcing; Franchising; Other
Date Deposited: 08 Dec 2011 16:02
Last Modified: 01 Jun 2024 03:32

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