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Achieving step-change in outsourcing maturity: toward collaborative innovation

Whitley, Edgar A. and Willcocks, Leslie P. (2011) Achieving step-change in outsourcing maturity: toward collaborative innovation. MIS Quarterly Executive, 10 (3). pp. 95-109. ISSN 1540-1960

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Abstract

This article describes the collaborative innovation practices used by outsourcing clients and their suppliers, based on insights gained from 26 organizations with a mature sourcing capability drawn from Europe, the U.S., and Asia/Pacific. We present a collaborative innovation framework comprising the four practices (Leading, Contracting, Organizing, and Performing) that these client organizations have adopted to achieve the "step-change" in outsourcing maturity that is needed to make collaborative innovation a reality. Three cases of information technology (ITO) and business process (BPO) outsourcing arrangements are described to illustrate these practices. The article concludes with lessons that emerged from our multi-year study that can be used to achieve the step-change needed to move to collaborative innovation in outsourcing.

Item Type: Article
Official URL: http://misqe.org/ojs2/index.php/misqe/index
Additional Information: © 2011 University of Minnesota
Library of Congress subject classification: H Social Sciences > HC Economic History and Conditions
H Social Sciences > HD Industries. Land use. Labor
Journal of Economic Literature Classification System: M - Business Administration and Business Economics; Marketing; Accounting > M5 - Personnel Economics > M55 - Labor Contracting Devices: Outsourcing; Franchising; Other
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Collections > Economists Online
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 08 Dec 2011 16:02
URL: http://eprints.lse.ac.uk/40055/

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