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The crucial role of middle management in outsourcing

Willcocks, Leslie P. and Griffiths, Catherine (2010) The crucial role of middle management in outsourcing. MIS Quarterly Executive, 9 (3). pp. 177-193. ISSN 1540-1960

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Abstract

For many years, middle managers have been a primary target for cost-cutting, including when justifying IT investments or cost savings from IT outsourcing. Recently, however, published research on middle managers and our own research suggest that the role of middle managers in both client and supplier organizations is a key determinant of the effectiveness of an outsourcing arrangement. Based on our extensive database of in-depth case studies for IT and business process outsourcing, and offshoring arrangements, we identify the key middle manager capabilities and roles in both client and supplier organizations. These capabilities help ensure the relationship chemistry and adaptability needed for effective delivery of outsourced services.

Item Type: Article
Official URL: http://misqe.org/ojs2/index.php/misqe/index
Additional Information: © 2010 University of Minnesota
Library of Congress subject classification: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Identification Number: UT ISI:000281834800004
Date Deposited: 15 Oct 2010 11:46
URL: http://eprints.lse.ac.uk/29557/

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