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Analysing information systems evaluation: another look at an old problem

Smithson, S. and Hirschheim, R. (1998) Analysing information systems evaluation: another look at an old problem. European Journal of Information Systems, 7 (3). pp. 158-174. ISSN 0960-085x

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Identification Number: 10.1057/palgrave.ejis.3000304


Information systems (IS) evaluation is a thorny problem. In this paper we re-examine the area in light of recent developments in the field. Our examination begins with an example of a common contemporary IS assessment problem, viz. evaluating outsourcing. The example highlights the organizational and political issues that make evaluation fraught with difficulties. The paper argues that IS evaluation is a 'necessary evil' but the context in which IS are developed and used has become much more demanding and complex. A conceptual framework, first proposed in an earlier paper as a way to classify the literature, is presented and brought up to date. The framework is then used to re-examine the outsourcing example, demonstrating the usefulness of the framework.

Item Type: Article
Official URL:
Additional Information: © 1998 Operational Research Society Ltd.
Divisions: Management
Subjects: T Technology > T Technology (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Date Deposited: 23 Mar 2010 11:27
Last Modified: 20 Oct 2021 00:41

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