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Information systems evaluation in practice: a case study of organizational change

Serafeimidis, Vasilis and Smithson, Steve (2000) Information systems evaluation in practice: a case study of organizational change. Journal of Information Technology, 15 (2). pp. 93-105. ISSN 0268-3962

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Identification Number: 10.1080/026839600344294


Information systems (IS) evaluation is a difficult problem in both theory and practice. While theoreticians are moving away from a positivistic approach towards a more interpretive approach, organizations are adopting a more entrepreneurial approach. We examine such a move through a case study of a large utility company in the UK which was relatively unsuccessful in its attempts at improving the evaluation of its IS. This paper uses an interpretive approach to explain the lack of success in introducing the new entrepreneurial evaluation procedures. However, we argue that the failure was not so much due to a lack of understanding of evaluation but more due to a failure to appreciate and support the necessary organizational changes.

Item Type: Article
Official URL:
Additional Information: © 2000 Palgrave Macmillan
Divisions: Management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Date Deposited: 23 Mar 2010 11:56
Last Modified: 21 Mar 2021 00:10

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