Field, E. A. and Shutler, M. F. (1991) "Hit or miss?": performance/target ratios as a measure of management control. OR Insight, 4 (4). pp. 23-27. ISSN 0953-5543
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Identification Number: 10.1057/ori.1991.30
Abstract
This article describes the derivation of a "performance/target ratio" and its practical application to the quality of service performance of two public sector industries. The material is based on the authors' work for the Monopolies and Mergers Commission and the data used has been published in the Commission's reports. The authors would like to thank the MMC for permission to publish, but the views expressed in the article are those of the authors alone.
| Item Type: | Article |
|---|---|
| Official URL: | http://www.palgrave-journals.com/ori/ |
| Additional Information: | © 1991 Palgrave Macmillan |
| Divisions: | LSE |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Date Deposited: | 03 Mar 2010 16:38 |
| Last Modified: | 15 Sep 2023 12:10 |
| URI: | http://eprints.lse.ac.uk/id/eprint/27237 |
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