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Service with a smile: the public face of public sector industries

Field, E. A. and Shutler, M. F. (1990) Service with a smile: the public face of public sector industries. European Journal of Operational Research, 45 (2-3). pp. 356-367. ISSN 0377-2217

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Identification Number: 10.1016/0377-2217(90)90199-L


This paper defines a quality of service systems and compares and comments on the statistics available in the United Kingdom to measure the performance of existing systems through the medium of enquiries into efficiency carried out by the Monopolies and Mergers Commission (MMC). The stages of these enquiries are classified and a general comparison is made between performance and targets.

Item Type: Article
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Additional Information: © 1990 Elsevier
Divisions: LSE
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Date Deposited: 03 Mar 2010 16:20
Last Modified: 15 May 2024 23:31

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