Field, E. A. and Shutler, M. F. (1990) Service with a smile: the public face of public sector industries. European Journal of Operational Research, 45 (2-3). pp. 356-367. ISSN 0377-2217
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Identification Number: 10.1016/0377-2217(90)90199-L
Abstract
This paper defines a quality of service systems and compares and comments on the statistics available in the United Kingdom to measure the performance of existing systems through the medium of enquiries into efficiency carried out by the Monopolies and Mergers Commission (MMC). The stages of these enquiries are classified and a general comparison is made between performance and targets.
| Item Type: | Article |
|---|---|
| Official URL: | http://www.elsevier.com/locate/ejor/ |
| Additional Information: | © 1990 Elsevier |
| Divisions: | LSE |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Date Deposited: | 03 Mar 2010 16:20 |
| Last Modified: | 13 Sep 2024 20:57 |
| URI: | http://eprints.lse.ac.uk/id/eprint/27220 |
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