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Using decision support systems to facilitate the social process of knowledge management

Montibeller, Gilberto, Shaw, Duncan and Westcombe, Mark (2006) Using decision support systems to facilitate the social process of knowledge management. Knowledge Management Research and Practice, 4 (2). pp. 125-137. ISSN 1477-8238

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Abstract

The social processes involved in engaging small groups of 3-15 managers in their sharing, organising, acquiring, creating and using knowledge can be supported with software and facilitator assistance. This paper introduces three such systems that we have used as facilitators to support groups of managers in their social process of decision-making by managing knowledge during face-to-face meetings. The systems include Compendium, Group Explorer (with Decision Explorer) and V*I*S*A. We review these systems for group knowledge management where the aim is for better decision-making, and discuss the principles of deploying each in a group meeting.

Item Type: Article
Official URL: http://www.palgrave-journals.com/kmrp/index.html
Additional Information: © 2006 Operational Research Society Ltd.
Library of Congress subject classification: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Sets: Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 03 Mar 2010 16:14
URL: http://eprints.lse.ac.uk/27209/

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