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Innovation in services: corporate culture and investment banking

Lyons, Richard K., Chatman, Jennifer A. and Joyce, Caneel K. (2007) Innovation in services: corporate culture and investment banking. California Management Review, 50 (1). pp. 174-191. ISSN 0008-1256

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Abstract

The article discusses service innovation in the investment banking industry. Service industry innovations differ from innovations in industries that produce physical products because they rarely have intellectual property and patent protections. However, investment banking services are typically a series of interrelated businesses such as consulting, wealth management and accounting, and innovations require a business wide coordinated approach. The authors argue that a strong corporate culture can support rather than hinder innovation. The creation of such a culture requires strong leadership and an emphasis on innovation in hiring and promotions.

Item Type: Article
Official URL: http://cmr.berkeley.edu/
Additional Information: © 2007 The Authors
Library of Congress subject classification: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HG Finance
Sets: Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 24 Feb 2010 16:26
URL: http://eprints.lse.ac.uk/26940/

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