The UK’s National Health Service: teams, conflict and performance

Soane, Emma ORCID: 0000-0001-6090-1212 (2025) The UK’s National Health Service: teams, conflict and performance. In: Sallai, Dorottya and Pepper, Alexander, (eds.) Navigating the 21st Century Business World: Case Studies in Management. LSE Press, London, UK, 187 - 191. ISBN 9781911712381

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Abstract

This is an imagined case which considers a multidisciplinary hospital team in the UK’s National Health Service (NHS). The team is tasked with discussing how to improve patient safety, a critical area for improvement in the NHS. The purpose of the case is to illustrate different types of team conflict, sources of conflict and the detrimental effect of conflict on team performance. It also considers team diversity, its causes and consequences. The challenges facing the team are addressed by adopting a leadership style that values diversity and adapts to suit the needs of team members.

Item Type:	Book Section
Additional Information:	© 2025 The Author
Divisions:	Management
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Date Deposited:	10 Jul 2025 11:21
Last Modified:	10 Jul 2025 23:19
URI:	http://eprints.lse.ac.uk/id/eprint/128762

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