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Everyday administrative burdens and inequality

Martin, Lucie, Delaney, Liam and Doyle, Orla (2023) Everyday administrative burdens and inequality. Public Administration Review. ISSN 0033-3352

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Identification Number: 10.1111/puar.13709


Administrative burdens create costly experiences for citizens, especially disadvantaged groups. Research to date focuses on how burdens affect outcomes in specific policy contexts, thus little is known about cumulative experiences of burdens in everyday life and their distribution in society. This is the first study to document everyday administrative experiences, accounting for time and well-being costs across 10 domains: tax, retirement, government benefits, bills, goods and services, savings, debt, health, child care, and adult care. Survey results from 2243 UK adults show that administrative tasks are a significant part of everyday life, with time and well-being costs that vary by domain. Benefits-related tasks are particularly costly. There is evidence of distributive effects. Those in poor health and financial insecurity are more likely to engage in salient tasks, such as benefits, but less likely to engage with longer-term tasks including savings and retirement. They experience higher well-being costs, especially during salient tasks.

Item Type: Article
Additional Information: © 2023 The Author(s)
Divisions: Psychological and Behavioural Science
Subjects: H Social Sciences > HM Sociology
J Political Science
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
B Philosophy. Psychology. Religion > BF Psychology
Date Deposited: 08 Sep 2023 13:57
Last Modified: 16 Jun 2024 18:36

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