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The management of volunteers – what can human resources do? A review and research agenda

Alfes, Kerstin, Antunes, Bethania and Shantz, Amanda D. (2017) The management of volunteers – what can human resources do? A review and research agenda. International Journal of Human Resource Management, 28 (1). 62 - 97. ISSN 0958-5192

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Identification Number: 10.1080/09585192.2016.1242508


There is an increasing interest from scholars and practitioners in understanding how non-profit organizations can design and implement human resources (HR) practices to enhance desirable volunteer attitudes and behaviors. This paper presents a comprehensive overview of existing studies on the relationship between HR practices and volunteering outcomes. We use the ability-motivation-opportunity model as a guiding framework to systematically integrate current knowledge on this topic. We identify gaps in existing research and offer detailed suggestions on how scholars can further enhance knowledge on how HR practices can lead to beneficial outcomes for both volunteers and non-profit organizations.

Item Type: Article
Official URL:
Additional Information: © 2016 Informa UK Limited, trading as Taylor & Francis Group
Divisions: International Inequalities Institute
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Date Deposited: 18 Oct 2022 08:30
Last Modified: 13 Jul 2024 02:09

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