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The commodification of trust

Bodó, Balázs (2021) The commodification of trust. LSE Business Review (21 Jun 2021). Blog Entry.

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The internet and digital technologies created a new category of trust producers. Online reputation management services (such as Uber or Airbnb), distributed ledgers, and AI-based predictive systems offer familiarity, control, and insurance by structuring social, economic interactions via technical systems. Balázs Bodó writes that even though these infrastructures are widely used within public and private institutions, we have no reason to trust them. He argues that we must increase the trustworthiness of technological trust infrastructures — and stop using them if that is not possible — lest commodified forms of trust endanger the social and economic relations that they mediate.

Item Type: Online resource (Blog Entry)
Official URL:
Additional Information: © 2021 The Author
Divisions: LSE
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Date Deposited: 23 Aug 2021 09:00
Last Modified: 23 Aug 2021 09:00

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