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Teach your salesforce how to help customers through the crisis

Di Fiore, Alessandro, Rosani, Gabriele and Vetter, Jonas (2020) Teach your salesforce how to help customers through the crisis. LSE Business Review (19 Jun 2020). Blog Entry.

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Abstract

With 'catalytic questioning' you can redirect the focus and skills of front-end employees to the discovery and resolution of customer burning issues, write Alessandro Di Fiore, Gabriele Rosani, and Jonas Vetter

Item Type: Online resource (Blog Entry)
Official URL: https://blogs.lse.ac.uk/businessreview/
Additional Information: © 2020 The Author(s)
Divisions: LSE
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HE Transportation and Communications
Date Deposited: 16 Jul 2020 10:03
Last Modified: 19 Aug 2021 23:02
URI: http://eprints.lse.ac.uk/id/eprint/105373

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