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Bichard, Michael (2011) In austere Britain, design has the potential to inspire innovation, improve quality, and encourage collaboration in public service provision. British Politics and Policy at LSE (18 Mar 2011) Blog Entry.
Hey, Jonathan H. G., Joyce, Caneel K. and Beckman, Sara L. (2007) Framing innovation: negotiating shared frames during early design phases. Journal of Design Research, 6 (1/2). pp. 79-99. ISSN 1748-3050
Lahlou, Saadi (2011) Socio-cognitive issues in human-centered design for the real world. In: Boy, Guy, (ed.) The Handbook of Human-Machine Interaction: a Human-Centered Design Approach. Ashgate Publishing, Farnham, UK, pp. 165-189. ISBN 9780754675808