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Lloyd-Bostock, Sally and Mulcahy, Linda (1994) The social psychology of making and responding to hospital complaints: an account model of complaint processes. Law and Policy, 16 (2). pp. 123-147. ISSN 0265-8240
Mulcahy, Linda and Lloyd-Bostock, Sally (1994) Managers as third-party dispute handlers in complaints about hospitals. Law and Policy, 16 (2). pp. 185-208. ISSN 0265-8240
Roberts, Marian (1994) Who is in charge?: effecting a productive exchange between researchers and practitioners in the field of family mediation. Journal of Social Welfare and Family Law, 16 (4). pp. 439-454. ISSN 0964-9069
