Items where Author is "da Costa, Anil"

Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji, Nopany, Mudit, Nopany, Priti and da Costa, Anil (2005) The Indian call center industry: national benchmarking report strategy, HR practices, and performance. Working paper series (05-07). Centre for Advanced Human Resource Studies, Cornell University, Ithaca, New York.