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Galliers, Robert D. and Swan, J. A. (2000) There's more to information systems requirements development than structured approaches: information requirements analysis as a socially mediated process. Requirements Engineering, 5 (2). pp. 74-82. ISSN 0947-3602
Newell, S., Swan, J. A. and Galliers, Robert D. (2000) A knowledge-focused perspective on the diffusion and adoption of complex information technologies: the BPR example. Information Systems Journal, 10 (3). pp. 239-259. ISSN 1350-1917