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Netten, Ann, McDaid, David ORCID: 0000-0003-0744-2664, Fernández, José-Luis ORCID: 0000-0002-4190-7341, Forder, Julien, Knapp, Martin ORCID: 0000-0003-1427-0215, Matosevic, Tihana and Shapiro, Judith (2005) Measuring and understanding social services outputs. PSSRU discussion paper (2132/3). University of Kent at Canterbury. Personal Social Services Research Unit, London, UK.