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Mulcahy, Linda and Rosenthal, Marilynn M. (1999) Beyond blaming and perfection: a multi-dimensional approach to medical mishaps. In: Rosenthal, Marilynn M., Mulcahy, Linda and Lloyd-Bostock, Sally M., (eds.) Medical Mishaps: Pieces of the Puzzle. Open University, Buckingham, UK, pp. 3-19. ISBN 9780335202591