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Haddon, Leslie ORCID: 0000-0001-7338-7232 and Paul, G. (2001) Design in the ICT industry: the role of users. In: Coombs, Rod, Green, Ken, Richards, Albert and Walsh, Vivien, (eds.) Technology and the Market. Edward Elgar, Cheltenham, UK, pp. 201-2015. ISBN 9781840644692