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Newell, S., Scarbrough, H., Robertson, Maxine and Galliers, Robert D. (2002) The importance of process knowledge for cross project learning: evidence from a UK hospital. In: Hicss: Proceedings of the 35th Annual Hawaii International Conference on System Sciences. IEEE, pp. 1019-1028. ISBN 0769514359
Newell, S., Swan, J. A. and Galliers, Robert D. (2000) A knowledge-focused perspective on the diffusion and adoption of complex information technologies: the BPR example. Information Systems Journal, 10 (3). pp. 239-259. ISSN 1350-1917