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Taylor, Joseph G., Leaver, Meghan P. and Griffiths, Alex (2025) Using online reviews to drive person-centered care: an HCAHPS-validated approach. Journal of Patient Experience, 12. ISSN 2374-3743
Griffiths, Alex and Leaver, Meghan P. (2017) Wisdom of patients: predicting the quality of care using aggregated patient feedback. BMJ Quality & Safety, 27 (2). pp. 110-118. ISSN 2044-5415