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Galliers, Robert D., Huang, Jimmy. C and Newell, Sue (2002) Enterprise resource planning and knowledge management systems: an empirical account of organizational efficiency and flexibility. In: Hossain, Liaquat, Patrick, Jon David and Rashid, Mohammad A, (eds.) Enterprise Resource Planning: Global Opportunities and Challenges. Idea Group Publishing, Hershey, PA, pp. 97-115. ISBN 9781930708365