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Hessey, Sue and Venters, Will 
ORCID: 0000-0001-8329-729X
(2016)
Sensing distress – towards a blended method for detecting and responding to problematic customer experience events.
In:
HCI in Business, Government, and Organizations: eCommerce and Innovation.
Lecture Notes in Computer Science (9751).
Springer International (Firm), Switzerland, pp. 395-405.
ISBN 978-3-319-39395-7
