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Van Dael, J, Reader, Tom W., Gillespie, Alex 
ORCID: 0000-0002-0162-1269, Freise, Lisa, Darzi, Ara and Mayer, Erik K.
(2022)
Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study.
Journal of the Royal Society of Medicine, 115 (10).
390 - 398.
ISSN 0141-0768
Neves, Ana Luisa, Freise, Lisa, Laranjo, Liliana, Carter, Alexander W. ORCID: 0000-0003-3793-407X, Darzi, Ara and Mayer, Erik
(2020)
Impact of providing patients access to electronic health records on quality and safety of care: a systematic review and meta-analysis.
BMJ Quality and Safety, 29 (12).
1019 - 1032.
ISSN 2044-5415
