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Raraty, David, Dorrell, David, Dunleavy, Patrick 
ORCID: 0000-0002-2650-6398, Goldchluk, Sofia, Khan, Mohammed Khalid, Tinkler, Jane ORCID: 0000-0002-5306-3940, Towers, Ed, Margetts, Helen, Escher, Tobias, Reissfelder, Stephane and Hinds, Liane
(2009)
Department for Work and Pensions: communicating with customers.
Report by the comptroller and auditor general (HC 421 Session 2008-2009).
Stationery Office, London, UK.
ISBN 9780102954784
Dunleavy, Patrick ORCID: 0000-0002-2650-6398, Margetts, Helen, Escher, Tobias, Hale, Scott, Tinkler, Jane ORCID: 0000-0002-5306-3940 and Bastow, Simon
(1999)
Government on the web: about.
.
Oxford Internet Institute, LSE Public Policy Group, Oxford, UK.
