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Beckett, Charlie and Chung, Nina (2015) How should corporations apologise? A new Polis research report. POLIS: journalism and society at the LSE (06 Feb 2015). Website.
Chung, Nina (2014) “Sorry is the hardest word”: apologies in the media and corporate world. POLIS: journalism and society at the LSE (31 Jan 2014). Website.