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Dunleavy, Patrick 
ORCID: 0000-0002-2650-6398, Margetts, Helen, Bastow, Simon, Tinkler, Jane ORCID: 0000-0002-5306-3940, Pearce, Oliver and Bartholomeou, Patricia
(2006)
Achieving innovation in central government organisations.
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Stationery Office, London, UK.
Dunleavy, Patrick ORCID: 0000-0002-2650-6398, Loughlin, Martin, Margetts, Helen, Bastow, Simon, Tinkler, Jane ORCID: 0000-0002-5306-3940, Pearce, Oliver and Bartholomeou, Patricia
(2005)
Citizen redress: what citizens can do if things go wrong in the public services.
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Stationery Office, London, UK.
