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A psychological contract perspective on organizational citizenship behavior

Coyle-Shapiro, Jacqueline A. (2002) A psychological contract perspective on organizational citizenship behavior. Journal of Organizational Behavior, 23 (8). pp. 927-946. ISSN 1099-1379

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Abstract

This study examined the contribution of the psychological contract framework to understanding organizational citizenship behavior (OCB) using survey data gathered at three measurement points over a three year period from 480 public sector employees. Separating perceived contract breach into its two components, the data suggest that perceived employer obligations explained unique variance in three dimensions of citizenship behavior (helping, advocacy and functional participation) beyond that accounted for by perceived employer inducements. Employees’ acceptance of the norm of reciprocity moderated the relationship between employer inducements and the dimensions of advocacy and functional participation. Employees’ trust in their employer moderated the relationship between perceived employer obligations and the dimensions of advocacy and functional participation. Contrary to the hypothesis, procedural or interactional justice were not found to moderate the relationship between the psychological contract and OCB. The implications of the findings for psychological contract research are discussed.

Item Type: Article
Official URL: http://www3.interscience.wiley.com/journal/4691/ho...
Additional Information: A psychological contract perspective on organizational citizenship behavior, Jacqueline A-M. Coyle-Shapiro, Journal of Organizational Behavior 23 (8). Copyright 2002 John Wiley & Sons, Inc. LSE has developed LSE Research Online so that users may access research output of the School. Copyright and Moral Rights for the papers on this site are retained by the individual authors and/or other copyright owners. Users may download and/or print one copy of any article(s) in LSE Research Online to facilitate their private study or for non-commercial research. You may not engage in further distribution of the material or use it for any profit-making activities or any commercial gain. You may freely distribute the URL (<http://eprints.lse.ac.uk>) of the LSE Research Online website.
Library of Congress subject classification: H Social Sciences > H Social Sciences (General)
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 05 Jul 2006
URL: http://eprints.lse.ac.uk/831/

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