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The role of individual differences in employee adoption of TQM orientation

Coyle-Shapiro, Jacqueline A-M. and Morrow, Paula C. (2003) The role of individual differences in employee adoption of TQM orientation. Journal of Vocational Behavior, 62 (2). pp. 320-340. ISSN 1095-9084

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Abstract

While Total Quality Management (TQM) has emphasized organizational-level factors in achieving successful implementation, human capital theory and person-environmental fit models suggest individual difference factors may also be useful. Accordingly, the ability of organizational commitment, trust in colleagues, and higher order need strength to explain variation in TQM adoption, after inclusion of organizational level factors, is assessed using longitudinal data from a manufacturing setting. These three individual differences collectively explain 7% to19% of incremental variation in TQM adoption and are found to be relatively better predictors of TQM adoption than organizational level factors. The findings support increased consideration of individual differences in order to implement TQM and other forms of organizational change more effectively.

Item Type: Article
Official URL: http://www.elsevier.com/locate/jvb
Additional Information: Published 2003 © Elsevier Inc. LSE has developed LSE Research Online so that users may access research output of the School. Copyright and Moral Rights for the papers on this site are retained by the individual authors and/or other copyright owners. Users may download and/or print one copy of any article(s) in LSE Research Online to facilitate their private study or for non-commercial research. You may not engage in further distribution of the material or use it for any profit-making activities or any commercial gain. You may freely distribute the URL (<http://eprints.lse.ac.uk>) of the LSE Research Online website.
Library of Congress subject classification: H Social Sciences > H Social Sciences (General)
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 05 Jul 2006
URL: http://eprints.lse.ac.uk/827/

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