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How a2i is using empathy to foster innovation in Bangladesh

Chowdhury, Anir and Beresford, Nick (2017) How a2i is using empathy to foster innovation in Bangladesh. South Asia @ LSE (06 Feb 2017). Website.

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Developing countries are often notorious for their inefficient public service delivery. However, the Bangladeshi government is seeking to vastly improve the citizen experience of government services through empathy-led innovation, write Anir Chowdhury and Nick Beresford. This involves arranging for civil servants to act as secret shoppers to identify weaknesses and come up with solutions, often using new technologies.

Item Type: Online resource (Website)
Official URL:
Additional Information: © 2017 The Author(s)
Divisions: LSE
Subjects: H Social Sciences > HB Economic Theory
J Political Science > JQ Political institutions Asia
T Technology > T Technology (General)
Date Deposited: 27 Apr 2017 12:07
Last Modified: 18 Oct 2021 23:23

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