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The government’s Verify service demonstrates the benefits of focusing on user needs

MeeksWhitley, Edgar (2015) The government’s Verify service demonstrates the benefits of focusing on user needs. British Politics and Policy at LSE (20 Jul 2015). Website.

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Abstract

Putting user needs at the centre of IT service design can have real benefits in terms of take up of government service delivery. In this piece, Edgar Whitley shows how the GOV.UK’s Verify service addresses real user needs and has resulted in a far higher number of verified identities than the previous identity cards scheme.

Item Type: Online resource (Website)
Official URL: http://blogs.lse.ac.uk/politicsandpolicy
Additional Information: © 2015 The Author(s) CC BY-NC-ND 3.0; Online
Divisions: LSE
Subjects: J Political Science > JF Political institutions (General)
J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Sets: Collections > British Politics and Policy at LSE
Date Deposited: 10 Apr 2017 10:19
Last Modified: 26 Apr 2020 23:48
URI: http://eprints.lse.ac.uk/id/eprint/73141

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