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Justice outsourced: why Concentrix’s tax credit mistakes matter

Thomas, Robert and Tomlinson, Joe (2016) Justice outsourced: why Concentrix’s tax credit mistakes matter. Democratic Audit Blog (20 Sep 2016). Website.

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Abstract

Administrative justice issues rarely attract the attention they deserve. However, the recent revelations about the tax credit checks undertaken by Concentrix on behalf of HMRC – and the poor service inflicted upon people – highlights a fundamental challenge to administrative justice posed by outsourcing and privatisation. Robert Thomas and Joe Tomlinson argue that the episode highlights the need for government to take administrative justice more seriously when it contracts out important tasks to private companies.

Item Type: Online resource (Website)
Official URL: http://www.democraticaudit.com/
Additional Information: © 2016 Democratic Audit UK © CC BY-NC-ND 2.0
Divisions: LSE
Subjects: J Political Science > JA Political science (General)
J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Date Deposited: 27 Jan 2017 07:44
Last Modified: 21 Mar 2022 11:57
URI: http://eprints.lse.ac.uk/id/eprint/69040

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