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Book review: Service automation: robots and the future ofwork by Leslie P. Willcocks and Mary C. Lacity

Veale, Michael (2016) Book review: Service automation: robots and the future ofwork by Leslie P. Willcocks and Mary C. Lacity. LSE Review of Books (01 Jun 2016). Blog Entry.

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Abstract

The topic of service automation is typically shrouded in both hype and fear. In Service Automation: Robots and the Future of Work, Leslie P. Willcocks and Mary C. Lacity present the results of a survey, client case studies and interviews with service automation clients, providers and advisers, engaging with both the benefits and possible challenges of present and future service automation technologies. While the authors could have been bolder in exploring some of the issues raised, Michael Veale recommends this book as a useful starting point for those looking to understand the growing implementation of automation in a variety of operational contexts.

Item Type: Online resource (Blog Entry)
Official URL: http://blogs.lse.ac.uk/lsereviewofbooks/
Additional Information: © 2016 The Author; Online
Divisions: LSE
Subjects: H Social Sciences > H Social Sciences (General)
Sets: Collections > LSE Review of Books
Date Deposited: 12 Aug 2016 09:07
Last Modified: 06 Aug 2019 23:22
URI: http://eprints.lse.ac.uk/id/eprint/67433

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