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Managing identity conflicts in organizations: a case study of one welfare non-profit

Chenhall, Robert H., Hall, Matthew and Smith, David (2016) Managing identity conflicts in organizations: a case study of one welfare non-profit. Nonprofit and Voluntary Sector Quarterly, 45 (4). pp. 669-687. ISSN 0899-7640

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Identification Number: 10.1177/0899764015597785


How nonprofit organizations manage multiple and conflicting identities is not well understood. In a case study of a nonprofit welfare organization, we use Pratt and Foreman’s (2000) framework of identity management responses to illuminate different ways that nonprofit organizations can seek to manage and potentially resolve identity conflicts. We focus on the actual practices nonprofit organizations use to manage multiple identities and, in particular, reveal the important role of organizational routines and artefacts in facilitating or constraining particular identity management responses.

Item Type: Article
Official URL:
Additional Information: © 2015 The Authors
Divisions: Accounting
Subjects: H Social Sciences > HD Industries. Land use. Labor
Sets: Departments > Accounting
Date Deposited: 11 Jun 2015 16:02
Last Modified: 20 Jul 2021 02:29
Funders: CIMA General Charitable Trust

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