Cordella, Antonio 
ORCID: 0000-0002-4468-7807 and Tempini, Niccolò
(2015)
E-government and organizational change: reappraising the role of ICT and bureaucracy in public service delivery.
Government Information Quarterly, 32 (3).
pp. 279-286.
ISSN 0740-624X
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Abstract
There is a substantial literature on e-government that discusses information and communication technology (ICT) as an instrument for reducing the role of bureaucracy in government organizations. The purpose of this paper is to offer a critical discussion of this literature and to provide a complementary argument, which favors the use of ICT in the public sector to support the operations of bureaucratic organizations. Based on the findings of a case study – of the Venice municipality in Italy – the paper discusses how ICT can be used to support rather than eliminate bureaucracy. Using the concepts of e-bureaucracy and functional simplification and closure, the paper proposes evidence and support for the argument that bureaucracy should be preserved and enhanced where e-government policies are concerned. Functional simplification and closure are very valuable concepts for explaining why this should be a viable approach.
| Item Type: | Article |
|---|---|
| Official URL: | http://www.sciencedirect.com/science/journal/07406... |
| Additional Information: | © 2015 Elsevier Inc. |
| Divisions: | Management |
| Subjects: | J Political Science > JA Political science (General) T Technology > T Technology (General) |
| Date Deposited: | 28 May 2015 10:06 |
| Last Modified: | 21 Nov 2024 07:21 |
| URI: | http://eprints.lse.ac.uk/id/eprint/62121 |
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