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Revisiting the causes of stress in social work: sources of job demands, control and support in personalised adult social care

Wilberforce, Mark, Jacobs, Sally, Challis, David, Manthorpe, Jill, Stevens, Martin, Jasper, R, Fernández, José-Luis, Glendinning, C., Jones, K., Knapp, Martin ORCID: 0000-0003-1427-0215, Moran, Nicola and Netten, A. (2012) Revisiting the causes of stress in social work: sources of job demands, control and support in personalised adult social care. British Journal of Social Work, 44 (4). pp. 812-830. ISSN 0045-3102

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Identification Number: 10.1093/bjsw/bcs166


Social workers in adult social care are at particular risk of job-related stress, although the contribution of different organisational and policy changes to this phenomenon is subject to debate. This paper explores a theoretical framework from the occupational psychology literature (the Job Demand/Control Model) to identify the characteristics of those most at risk of stress, in a sample of 249 social workers and other care managers working in English adult social services from the Individual Budget (IB) pilots. It finds that it is the particular combination of high work pressures, with a lack of control over decision making and resources needed to do the work, that are detrimental to job satisfaction. The study also finds that staff involved in delivering IBs were over twice as likely to be at risk of stress compared to those without any IB holders on their caseload. In-depth interviews with forty-eight care managers identified widespread complaints of additional pressures relating to IBs, but also the possibility that these may lessen as the policy evolves. The paper concludes that the Job Demand/Control Model is a helpful framework for evaluating the job-related impact of social work changes, particularly when part of a multi-methods approach.

Item Type: Article
Official URL:
Additional Information: © 2012 The Authors
Divisions: Social Policy
Personal Social Services Research Unit
Subjects: H Social Sciences > HV Social pathology. Social and public welfare. Criminology
Sets: Departments > Social Policy
Research centres and groups > Personal Social Services Research Unit (PSSRU)
Research centres and groups > NIHR School for Social Care Research
Date Deposited: 04 Aug 2014 15:57
Last Modified: 20 Oct 2020 07:09
Funders: Department of Health

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