Vincent, Jane 
ORCID: 0000-0003-0299-3643 and Harris, Lisa
(2008)
Effective use of mobile communication in E-Government: how do we reach the tipping point?
Information, Communication and Society, 11 (3).
pp. 395-413.
ISSN 1369-118X
Abstract
This paper investigates what is needed to make the mobile phone a more effective tool for the interaction between government and governed. Recent studies have shown that a significant proportion of the UK population have no intention of accessing the Internet; however, it is reported that there are more web-enabled mobile phones than there are PCs in the UK. Mobile phones may thus offer the most viable electronic channel through which to encourage large-scale take-up of online public services. Although people have integrated mobile phones into their everyday lives, we argue that unless there is a substantial change in social practices the much heralded ‘m-government’ will take a significant amount of time to become a reality. Despite these ongoing challenges, mobile technologies offer huge potential to represent mainstream government/citizen interaction. The paper will draw upon case studies of best practice from around the world to investigate the emerging ways in which large-scale usage of this type of government/citizen interaction can be achieved.
| Item Type: | Article |
|---|---|
| Official URL: | http://www.tandfonline.com/toc/rics20/current#.UnD... |
| Additional Information: | © 2008 Taylor & Francis |
| Divisions: | Media and Communications |
| Subjects: | H Social Sciences > HM Sociology |
| Date Deposited: | 30 Oct 2013 12:28 |
| Last Modified: | 11 Dec 2024 23:26 |
| URI: | http://eprints.lse.ac.uk/id/eprint/53910 |
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