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'Smile down the phone': extending the effects of smiles to vocal social interactions

Basso, Frédéric ORCID: 0000-0003-3709-8331 and Oullier, Olivier (2010) 'Smile down the phone': extending the effects of smiles to vocal social interactions. Behavioral and Brain Sciences, 33 (6). pp. 435-436. ISSN 0140-525X

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Identification Number: 10.1017/S0140525X10001469


The SIMS model offers an embodied perspective to cognition and behaviour that can be applied to organizational studies. This model enriches behavioural and brain research conducted by social scientists on emotional work (also known as emotional labour) by including the key role played by body-related aspects in interpersonal exchanges. Nevertheless, one could also study a more vocal aspect to smiling as illustrated by the development of “smile down the phone” strategies in organizations. We propose to gather face-to-face and voice-to-voice interactions in an embodied perspective taking into account Lakoff and Johnson's (1980) theory of conceptual metaphors.

Item Type: Article
Official URL:
Additional Information: © 2010 Cambridge University Press
Divisions: Psychological and Behavioural Science
Subjects: B Philosophy. Psychology. Religion > BF Psychology
R Medicine > RC Internal medicine > RC0321 Neuroscience. Biological psychiatry. Neuropsychiatry
Date Deposited: 08 Jan 2014 10:08
Last Modified: 01 Apr 2024 08:18

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