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Book review: exits, voices and social investment: citizens' reaction to public services

Simmons, Richard (2012) Book review: exits, voices and social investment: citizens' reaction to public services. LSE Review of Books (09 Nov 2012). Website.

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Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. Keith Dowding and Peter John provide the first thorough empirical study of these ideas. Using a modified version of Hirschman’s account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Richard Simmons congratulates the authors for the successful extension of the original model.

Item Type: Online resource (Website)
Official URL:
Additional Information: © 2012 The Author; Online
Divisions: LSE
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HV Social pathology. Social and public welfare. Criminology
Sets: Collections > LSE Review of Books
Date Deposited: 05 Jun 2013 12:56
Last Modified: 09 Jan 2020 00:35

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