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Mobile technology in governmental organizations: the IBGE case

Manica, Adriana, Saccol, Amoralinda Zanela and Elaluf-Calderwood, Silvia (2010) Mobile technology in governmental organizations: the IBGE case. In: 16th Americas Conference on Information Systems: Sustainable IT Collaboration Around the Globe, 12-15 August 2010, Lima, Peru.

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Abstract

The use of Mobile and Wireless Information Technologies (MWIT) for the provision of public services by the government is a relatively recent phenomenon. This paper evaluates the results of mobile technology adoption by the IBGE (The Brazilian Institute of Geography and Statistics), via a case study. In 2007 the IBGE applied 82,000 mobile devices (PDAs) for data collection in a broad census operation in Brazil. The challenges for the deployment of MWIT in a large scale required a sheer work on innovative working practices and service goals. The case studied reveals a set of outputs of this process, such as the time and costs reduction in service provision, improvements on information quality, staff qualification and increase in organizational effectiveness.

Item Type: Conference or Workshop Item (Paper)
Official URL: http://www.amcis2010.org/
Additional Information: © 2010 The Authors
Library of Congress subject classification: H Social Sciences > HD Industries. Land use. Labor
Sets: Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 05 Nov 2012 14:49
URL: http://eprints.lse.ac.uk/47300/

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