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The internet and public bureaucracies: towards balancing competing values

Bonina, Carla M. and Cordella, Antonio (2010) The internet and public bureaucracies: towards balancing competing values. In: Internet, politics, policy 2010: an impact assessment, 16th-17th September 2010, Oxford Internet Institute. (Unpublished)

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Abstract

Innovation in public administration is one of the central aspects of public sector reforms. Given the procedural nature of government tasks, the adoption of the Internet and related information and communication technologies (ICT) has become critical for government organisations. The aim of this paper is to discuss the implications of the diffusion Internet led innovations in the public sector on balancing public values. Rather than diminishing their benefits, we aim at highlighting challenges and dilemmas that can emerge from ICT implementation in the public sector. The paper starts by reviewing the main trends of e-government research and show a dominant view towards managerial and private sector values embedded in the literature. To propose an alternative approach, we then draw on an empirical example from Mexico, that of the Federal Transparency and Access to Government Information Law. Using Mexico’s available statistics and secondary data, the case explores how a quicker ICT-mediated interaction between citizens and government can result in social and political dilemmas. We propose to bring into play the public value paradigm to highlight these issues. Conclusions follow.

Item Type: Conference or Workshop Item (Paper)
Official URL: http://microsites.oii.ox.ac.uk/ipp2010/papers
Additional Information: © 2010 The Authors
Library of Congress subject classification: H Social Sciences > HE Transportation and Communications
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 15 May 2012 10:45
URL: http://eprints.lse.ac.uk/43668/

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