Dini, Paolo, Milne, Claire and Milne, Robert
Costs and benefits of superfast broadband in the UK.
LSE Enterprise, London, UK.
This paper was commissioned from LSE Enterprise by Convergys Smart Revenue Solutions to stimulate an
open and constructive debate among the main stakeholders about the balance between the costs, the
revenues, and the societal benefits of ‘superfast’ broadband. The intent has been to analyse the available
facts and to propose wider perspectives on economic and social interactions. The paper has two parts: one concentrates on superfast broadband deployment and the associated economic
and social implications (for the UK and its service providers), and the other considers alternative social
science approaches to these implications. Both parts consider the potential contribution of smart solutions to
superfast broadband provision and use. Whereas Part I takes the “national perspective” and the “service
provider perspective”, which deal with the implications of superfast broadband for the UK and for service
providers, Part II views matters in other ways, particularly by looking at how to realise values beyond the
market economy, such as those inherent in neighbourliness, trust and democracy
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