Wastell, David
(2011)
Public managers need to see their primary task as systems design and abandon magical thinking about technology.
British Politics and Policy at LSE
(16 Sep 2011)
Blog Entry.
Abstract
Drawing on recent research, David Wastell argues that public managers need to adopt design attitudes and rethink their relationship with technology such that it can become a tool to configure the workplace optimally for service performance and delivery.
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