Targets and tight budgets put pressure on the public’s relationship with public services. Government must take advantage of the ‘Deep Value’ of effective human relationships in service delivery

Bell, Kate and Smerdon, Matthew (2011) Targets and tight budgets put pressure on the public’s relationship with public services. Government must take advantage of the ‘Deep Value’ of effective human relationships in service delivery. British Politics and Policy at LSE (23 May 2011). Website.

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Abstract

While many citizens interact with government services on a face-to-face basis, often these relationships are pressured by targets and administration. Kate Bell and Matthew Smerdon look at new research from Community Links, and make the case for ‘Deep Value’ in public services, where frontline relationships are put at the forefront of public services.

Item Type:	Online resource (Website)
Official URL:	http://blogs.lse.ac.uk/politicsandpolicy/
Additional Information:	© 2011 the authors
Divisions:	LSE
Subjects:	J Political Science > JN Political institutions (Europe) > JN101 Great Britain
Date Deposited:	31 May 2011 10:33
Last Modified:	12 Dec 2024 07:12
URI:	http://eprints.lse.ac.uk/id/eprint/36422

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