Dunleavy, Patrick 
ORCID: 0000-0002-2650-6398 and Carrera, Leandro N. ORCID: 0000-0001-6561-9427
(2011)
Government productivity in UK social security has not grown across two decades to 2008 – largely because DWP senior civil servants blocked any move to ‘digital era’ services.
British Politics and Policy at LSE
(26 Jan 2011).
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Abstract
Looking at the Department of Work and Pensions, Patrick Dunleavy and Leandro Carrera show that overall productivity levels failed to grow at all across two decades, despite massive capital investment, increased IT spend and several business process reorganizations. The dominance of a conservative organizational culture among senior public managers, plus constant policy churn, prevented any transition to delivering transactions or managing customer contacts in a modern, ‘digital era’ way.
| Item Type: | Online resource (Website) |
|---|---|
| Official URL: | http://blogs.lse.ac.uk/politicsandpolicy/ |
| Additional Information: | © 2011 the author |
| Divisions: | Government Public Policy Group |
| Subjects: | J Political Science > JN Political institutions (Europe) > JN101 Great Britain |
| Date Deposited: | 01 Feb 2011 16:56 |
| Last Modified: | 12 Dec 2024 07:10 |
| URI: | http://eprints.lse.ac.uk/id/eprint/31986 |
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