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Managing expectations of technological systems: a case study of a problematic government project

Martin, Aaron K. and Whitley, Edgar A. (2007) Managing expectations of technological systems: a case study of a problematic government project. Spontaneous Generations, 1 (1). pp. 67-77. ISSN 1913‐0465

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Abstract

In this discussion piece we address how the UK government has attempted to manage public expectations of a proposed biometric identity scheme by focussing attention on the handheld, i.e., the ID card. We suggest that this strategy of expectations management seeks to downplay the complexity and uncertainty surrounding this high-technological initiative, necessitating the selective use of expertise for the purpose of furthering government objectives. In this process, government often relegates counterexpertise, if not dismissing it outright, thereby greatly politicizing the policy deliberation process. We argue that this manoeuvring by government spells trouble for both democratic deliberation on the issue of biometric identification in the UK and, more generally, expertise-based policy making in related technological ventures.

Item Type: Article
Official URL: http://spontaneousgenerations.library.utoronto.ca/...
Additional Information: © 2007 University of Toronto
Library of Congress subject classification: J Political Science > JN Political institutions (Europe) > JN101 Great Britain
J Political Science > JA Political science (General)
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 16 Sep 2010 09:51
URL: http://eprints.lse.ac.uk/29102/

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