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Profiling under conditions of ambiguity: an application in the financial services industry

Backhouse, James and Canhoto, Ana (2007) Profiling under conditions of ambiguity: an application in the financial services industry. Journal of Retailing and Consumer Services, 14 (6). pp. 408-419. ISSN 0969-6989

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Abstract

Profiles inform decision making and impact both on the individual being profiled and the organisation acting on the information. When there is no universal empirical support for the profile, decisions are made under conditions of ambiguity. This paper analyses the decision-making process for reporting money laundering suspicions using a framework that highlights the role of technical, formal and informal sub-system elements. We conclude that, in the absence of certainty regarding technical, economic and legal parameters, informal factors play a key role in determining whether systems are adopted and how much is spent.

Item Type: Article
Official URL: http://www.journals.elsevier.com/journal-of-retail...
Additional Information: © 2007 Elsevier
Library of Congress subject classification: H Social Sciences > HF Commerce
Sets: Research centres and groups > Information Systems and Innovation Group
Departments > Management
Rights: http://www.lse.ac.uk/library/usingTheLibrary/academicSupport/OA/depositYourResearch.aspx
Date Deposited: 08 Feb 2010 16:26
URL: http://eprints.lse.ac.uk/27028/

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